Welcome to
OligoLab Online Portal

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site fill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use 'cookies' to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

OligoLab collects and uses Users personal information for the following purposes:

  • To process transactions We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Third party websites Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.

Cancellation policy

No cancellation policy.

Refund Policy

No refund is allowed once transaction is submitted
Sold or rent machines are warranted for 2 years (Not if broken).
All contract details are included in the invoice.
Shipping costs are on the buyer to be prepaid separately.
In case of machine return for any reason, there will be no compensation for shipping and the cost of return shipping will be on the buyer

Invoice Terms and Condition

1-The buyer will not remove the equipment from the address of the Clinic or location without prior written approval of the company (Elite).
2- Prior to acceptance of the equipment purchase or as such time as the parties may mutually agree, company will provide at no cost or expenses to the buyer, training on operating of the equipment for the employees designated by the buyer.
3- Software: The company hereby grants to the buyer to use the manufacturer software only identified in hereof (hereinafter “software”) in connection with the sale of the equipment for free of charge.
4- Updates: During the warrantee period, or for as long as the buyer purchases any support services of test from the company. The company will provide to the buyer, without any additional charges any updates intended to provide general improvements to the performance of the equipment that are announced by the manufacturer or that are required to comply with the applicability of the manufacturer regulations.
5- Use of the equipment: The buyer will only use the equipment in a careful and proper manner and will comply with all the laws, rules, ordinances, statutes and orders regarding the use, maintenance of the equipment storage.Equipment warranty: For two (2) years period of acceptance (the warranty period), the company warrants the equipment provided to the buyer pursuant to this agreement, will be free from defects in the material, manufacturing workmanship, and that the equipment will operate in the conformance with the specifications set to the buyer (warranty). The warranty will not apply in case of broken device during the warranty period, the company will provide the buyer with the needed maintenance without additional charges, within a maximum of one week from time of complaint (if affordable).Terms of payment: all payments are prepaid Account and Test charge expiry: All purchased accounts/tests to charge the machine have a month expiry (test validation) unless otherwise stated clearly at invoice. If the account is not re-charged after such expiry period, the account will be temporarily suspended till recharged ,and the non-used tests are suspended too till full repayment and re-charge to be uploaded again to the renewed account.
6- Purchase and rental policy: On contrary to buying a scanner unit, renting a scanner will ask you to make a down-payment for and bimonthly prepayment for a sum a money( www.oligolab.org/pricing or https://www.oligolab.org/paid-registry) . You may own the scanner for good once you pay the rest of money for the whole price of scanner (plus the deposit prepaid already) regardless of the bimonthly payments you transacted already.

Changes to this privacy policy

OligoLab has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: OligoLab United Arab of Emirates